Additional Services

Lost or Stolen Debit Card

If your Debit Card is lost or stolen, please contact us immediately. Early notification of a lost or stolen card helps to limit a potential financial loss and allows us to put fraud prevention measures into place for the subject card.

During normal business hours, please contact us at 712-852-3451(Emmetsburg), 641-755-2141(Panora), or 800-233-9109. You may also visit one of our branch offices to notify us of the lost or stolen card.

After normal business hours, weekends, and holidays, please contact us at 800-472-3272 (within the United States).


  • Safeguard your card from fraud
  • Control your debit card via mobile device
  • Control how your family members are spending
  • Set limits
  • Turn card on or off instantly
  • Receive text alerts based on your criteria
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Travel Notifications

Make sure your next trip is as hassle free as possible. Notify us of your travel plans prior to departure to ensure your debit card is not blocked. Without notification your card could be blocked by the fraud monitoring system. Contact any branch office 800-233-9109.


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